Operations
Implementation Consultant
18 Feb 2026
The Role
We’re seeking an Implementation Consultant to lead clients through successful onboarding and delivery of Diesta’s platform. This role sits at the intersection of technology, operations, and customer success ensuring each client implementation delivers measurable business value.
You’ll translate customer requirements into configured solutions, manage delivery activities from scoping through go-live, and guide users toward adoption and best practice. Your background in insurance finance operations, reconciliation processes, or financial systems implementation will help shape scalable, efficient deployments across multiple client environments.
This is a hands-on, client-facing role that requires analytical ability, communication skills, and delivery discipline. You’ll work closely with Sales, Delivery, Product, and Engineering to ensure every customer launch meets its functional, technical, and timing goals.
What You’ll Do
Implementation Delivery
Lead the end-to-end implementation of Diesta’s solution from requirements validation and configuration to testing, training, and go-live.
Translate customer business processes into system configurations and workflows within Diesta’s platform.
Collaborate with Engineering to resolve data or integration challenges and verify technical feasibility.
Prepare and maintain detailed configuration records, mapping documents, and test plans.
Drive delivery progress within defined time and scope, escalating risks or blockers early.
Conduct UAT sessions, support clients through acceptance, and ensure successful handover to Customer Success.
Client Engagement
Act as the primary day-to-day contact during implementation.
Facilitate workshops, demos, and working sessions to validate business rules and data logic.
Build trusted relationships through consistent communication, proactive updates, and reliable delivery.
Guide customers through best practices for reconciliation, accounting processes, and operational controls.
Process Improvement & Knowledge Sharing
Capture lessons learned, process improvements, and reusable configurations to enhance Diesta’s implementation playbook.
Provide feedback to Product and Engineering teams on client use cases and feature priorities.
Mentor new team members and contribute to internal documentation.
Support occasional pre-sales scoping by providing implementation feasibility and effort estimates.
Expectations: 30/60/90-Day Plan
First 30 Days – Learn & Observe
Deep dive into Diesta’s platform architecture, data model, and reconciliation engine.
Shadow ongoing implementations to understand project methodology and configuration standards.
Familiarize yourself with insurance finance processes (premium collection, bordereaux, settlement, reconciliation).
Begin building your knowledge base of standard configuration templates.
Next 60 Days – Deliver with Support
Own selected configuration workstreams under supervision.
Run discovery and validation sessions with client SMEs.
Draft functional configuration documents and manage data mapping for smaller projects.
Identify opportunities to streamline implementation activities.
By 90 Days – Lead Independently
Lead full implementation cycles for new clients, from design to go-live.
Serve as the subject matter expert on Diesta’s configuration and deployment practices.
Contribute directly to delivery efficiency, client satisfaction, and quality metrics.
Skills & Experience
3+ years’ experience in software implementation, preferably in insurance, fintech, or financial systems.
Strong analytical and documentation skills, able to capture business requirements and translate them into system logic.
Practical understanding of accounting, payments, or reconciliation workflows.
Experience working with APIs, data files (CSV/XML), or integration tools is advantageous.
Excellent communication and stakeholder management skills.
Detail-oriented, delivery-focused, and comfortable balancing multiple projects.
About Diesta
Diesta is building the next-generation payment processor for the global insurance industry. We are a fast-growing startup solving complex data challenges for top-tier insurers and brokers across the UK, EU, and soon the US. Our platform transforms how insurance payments are managed, making them faster, smarter, and more transparent.
Benefits
Hybrid work model with a central London office (London Bridge / Monument)
Private healthcare insurance
Regular team lunches and international offsites
State-of-the-art technical equipment
22 days annual leave (excluding bank holidays)
Interview Process
Intro Call with our Chief of Staff to explore your background and aspirations.
Technical Interview with the Head of Delivery.
Onsite Workshop at our London office, collaborate with the team and experience our culture firsthand.
Interested in solving real-world data problems and shaping the future of insurance payments?
Apply now to join Diesta at recruitment@diesta.co.uk
A new level of premium processing
Diesta Limited (Company Number: 13969906, Firm Reference Number: 1012426) is an agent of Plaid Financial Ltd. (Company Number: 11103959, Firm Reference Number: 804718), an authorised payment institution regulated by the Financial Conduct Authority under the Payment Services Regulations 2017. Plaid provides you with regulated account information services through Diesta as its agent.
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