Artificial Intelligence Governance at Diesta
Our Commitment to Responsible AI
At Diesta, we believe Artificial Intelligence should be used responsibly, transparently, and in a manner that creates value for our customers while protecting privacy, security, and individual rights.
To support this commitment, Diesta has implemented an Artificial Intelligence Management System (AIMS) aligned with the principles of ISO/IEC 42001, the international standard for AI governance and management.
How We Use AI
We use AI technologies to support:
Customer-facing product features
Software development and engineering activities
Knowledge management and enterprise search
Operational efficiency and business processes
Research, analysis, and innovation
Our AI ecosystem includes both internally developed AI capabilities and carefully selected third-party AI services.
Our AI Governance Principles
Transparency
We strive to provide clear information about how AI is used within our products and services and to communicate the role AI plays in generating outputs, recommendations, or automated functionality.
Accountability
Responsibility for AI systems remains with Diesta. We maintain defined governance structures, oversight mechanisms, and decision-making responsibilities to ensure AI systems are operated responsibly.
Fairness
We work to identify and mitigate bias in AI-enabled processes and seek to ensure our systems operate fairly and consistently across diverse users and use cases.
Privacy and Data Protection
We design and operate AI systems in accordance with applicable data protection requirements, including UK GDPR and other relevant privacy regulations. Personal information is processed only where necessary and appropriate safeguards are applied.
Security
We implement technical and organizational controls to protect AI systems, associated data, and supporting infrastructure from unauthorized access, misuse, or compromise.
Human Oversight
AI is used to support human decision-making, not replace it. Appropriate human review and intervention mechanisms are maintained where AI outputs may have material business, customer, or operational impacts.
Continuous Improvement
We regularly review AI technologies, governance processes, risks, and regulatory developments to ensure our AI systems remain effective, secure, and aligned with evolving best practices.
Risk Management
All AI systems are subject to risk-based governance. We assess potential impacts relating to security, privacy, reliability, compliance, and operational effectiveness before deployment and throughout the AI lifecycle.
Supplier Governance
Where third-party AI providers are used, Diesta conducts appropriate due diligence and ongoing oversight to ensure suppliers meet our expectations for security, privacy, reliability, and responsible AI practices.
Compliance
Diesta is committed to complying with applicable legal, regulatory, contractual, and ethical requirements relating to the development and use of AI technologies.
Our AI governance framework is reviewed regularly to ensure ongoing alignment with industry standards, customer expectations, and emerging regulatory requirements.
Contact
Questions regarding Diesta's AI governance practices may be directed to:
Diesta Limited
10 Lower Thames Street
London EC3R 6AF
United Kingdom
For governance, compliance, or privacy-related enquiries, please contact us through our standard support or compliance channels.
